In my previous post I wrote about the idea of creating a chatbot for the purpose of helping with cultural adaptation. To my mind, chatbots are an effective solution to this topic. The AI-powered chatbots improve their communication, information and interaction with the use of machine learning.
Why are they effective?
- They work 24/7 and provide communication to users at any time of the day or night.
- A chatbot can easily help the user with answering urgent questions, navigating through the problem and finding a solution.
- Dramatically reduced wait times
- No need to wait, schedule appointments, call, etc.
- Near-human understanding of citizens’ intent during interactions
One of the examples of it is the chatbot in North Carolina. “Residents can register new vehicles, renew registrations and driver’s licenses, order license plates, register to vote, and update their address in one citizen self-service portal with help from a versatile chatbot. So far, the conversational workflow built into the myNCDMV chatbot and portal has generated a 25% increase in online revenue collection and a 40% reduction in DMV office wait times.” 1
It is also important to remember that a lot of the times when people just moved to another country, they may feel intimidated to talk to other people regarding documents, etc because of language barriers. But with the chatbot, for the person it doesn’t really matter because then they can actually see the message and if needed translate it and not feel overwhelmed.
Cultural sensitivity and empathy are also other issues when it comes to moving to another country. A chatbot could also be designed and programmed to learn and understand cultural nuances and become a more culturally aware interface.
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