For my first prototype, I choose to do something really simple because in this step it was important to me to understand how chatbots work, what people use to create them, and how I can make one that would be simple. In this stage, I concentrated on researching resources that are out there, that I could use to create a simple prototype. I used SendPulse – an automation platform, which has a lot of features and chatbot is one of them.
This platform was perfect for making a prototype because it is quite simple and I could focus more on trying things out and seeing how working with a chatbot feels. It also gave me more understanding of how detail-oriented this is because you have to think ahead about what a person might need or ask. But overall it was also very interesting to do this and learn about it because I have had no previous experience with chatbots.
Future steps:
After this prototype, I would dive more into the creation of chatbots and research how people code them because using a platform is good but it has a lot of limits. I would also collect a few frequently asked questions from people who moved to Austria, collect answers and try creating something out of it.
This step of trying to make my own prototype gave me a different perspective about how this could look like and what could be done differently.
